Frequently Asked Questions

How does shipping work?

We currently do not charge shipping costs. Shipping is free. 

In order to ensure safe and fast shipping, our products are shipped with renowned courier services such as FedEx and - or DHL. 

Domestic shipping to the US typically takes between 3 - 7 days and international shipping can take up to 7 - 14 days.

In some cases, the shipment may be forwarded to and delivered by a local carrier in your area.

Depending on your country, customs restrictions may apply. Please refer to your country's policies and fees before ordering.

Once we have shipped your order, we will send you the tracking information via email so that you can track the order in transit. Tracking often takes 1-2 days to update once we send it out.

If you have any problems with the delivery or delivery address, please let us know. We can change the address before the order is shipped, but not afterwards.

Please contact us if you have any questions or concerns with your order.

Do you ship internationally?

We ship internationally and you can find a list of the countries we currently ship to here.

Each country has it's own customs rules and regulations that can delay or even hold shipments. 

In some regions like the Middle East and Asia, we are represented through our network partners. Often the product will be available directly in local health stores or clinics in your region. 

If you have a P.O. Box number, please mention it in your order/address details. In some countries, the local carrier may only deliver directly to your P.O. Box number. You may have to collect your shipment directly from your local post office. 

If you run into any problems with receiving your shipment or you don't receive it within 3-4 weeks of ordering, please do not hesitate to contact us.

What payments methods do you accept?

You can pay by credit card (Visa, Master, Amex and Discover) and PayPal. When you check out, simply select the corresponding icon at the bottom.

We process payments via PayPal, and all PayPal services allow paying by credit card without registering a PayPal account. However, you may be prompted to sign up at PayPal to pay, depending on the country where you are located. PayPal has different rules for different countries.

You can learn more about PayPal here as well as the PayPal Purchase Protection here.

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© Ypera 2020 - All rights reserved.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.