Frequently Asked Questions

How does shipping work?

We currently do not charge for shipping in the United States.

Shipping is Free in the USA

In order to ensure safe and fast shipping, our products are shipped with renowned courier services such as FedEx or DHL

Shipping to North America is charged at a flat rate between $15- 25. 

Depending on your country, customs restrictions and import duties may apply. Please refer to your country's policies and fees before ordering.

Domestic shipping to the United States typically takes between 3- 7 days, and international shipping may take up to 5- 10 days.

In some cases, the shipment may be forwarded to and delivered by a local carrier in your area.

Once we have shipped your order, we will send you the tracking information via email so that you can track the order in transit. Tracking often takes 1- 2 days to update once we send it out.

If you have any problems with the delivery or delivery address, please let us know. We can change the address before the order is shipped, but not afterward.

Please contact us if you have any questions or concerns about your order. 

Do you ship internationally?

Due to increased demand, we temporarily have reduced product available for worldwide delivery. We are working to improve availability as soon as possible.

We currently ship to the United StatesNorth America, and selected countries in Europe you can find a list of the countries we currently ship to here

In some regions, we are represented exclusively through our network partners. Often the product will be available directly in local pharmacies, health stores, or clinics.

In some countries, the local carrier may only deliver directly to your post office number and -or will try to contact you via phone. Alternatively, you may have to collect your shipment directly from your local post office. 

Each country has it's own customs rules and regulations that can delay or even hold shipments. 

If you run into any complications with receiving your shipment or you don't receive it within 3- 4 weeks of ordering, please do not hesitate to contact us.

What payments methods do you accept?

You can pay by credit card (Visa, Master, Amex, and Discover), we securely process payments via Square or PayPal. When you check out, select the corresponding icon at the bottom.

All Square and PayPal services allow paying by credit card without registering an account. However, you may be prompted to sign up at PayPal to pay, depending on the country where you are located. PayPal has different rules for different countries.

We securely process payments via Square and PayPal. You can learn more about PayPal here as well as the PayPal Purchase Protection here. You can learn more about Square here and about Square Payments here.

Our website uses the Hyper Text Transfer Protocol Secure (HTTPS). It means all communications between your browser and the website are encrypted.

If you have any questions or difficulties with payment, please do not hesitate to contact us. You may also use the customer support chat during office hours. 

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© 2019 Ypera Inc. All Rights Reserved.

© Ypera 2020 - All rights reserved.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.